Frequently Asked Questions

Everything you need to know about shopping with NAKED Copenhagen.

Which payment methods do you accept?

We accept a wide range of payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna for flexible financing options.

How long does shipping take and how much does it cost?

Standard delivery typically takes 2-5 business days. Shipping costs vary by destination, but we offer free shipping on orders above a specific threshold depending on your location.

What is your return policy?

You can return your items within 30 days of receipt. All items must be in their original, unworn condition with all tags and packaging intact.

Are all your sneakers and apparel authentic?

Yes, we guarantee 100% authenticity on all products. We work directly with brands like Nike, Adidas, New Balance, and ASICS to ensure genuine quality.

Do I have to pay customs or import duties?

For orders within the EU, no duties apply. For international orders outside the EU, your package may be subject to local customs fees or import taxes upon arrival.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your package's journey.